We're here to support you! Please reach out to us at transformation@awakenstudios.com.

We understand that life changes, and sometimes your routine needs to change with it. Whether you need adjustments to your workouts, schedule, intensity, or recovery plan, we're happy to explore options that better fit your current needs.

Your success and well-being are our priority, and we want to help you find a sustainable path forward that works for you!

Please note: Contacting us for support does not constitute a cancellation request. If you decide to cancel, you must submit the Cancellation Request Form at least 48 hours before your next scheduled billing date to avoid an additional charge.

Yes! You may pause your Awaken Strength membership one time for a period of 1 to 3 months (up to 90 days).

We require a minimum of 48 hours' notice before your next scheduled billing date to process a membership pause. It is your responsibility to submit your pause request within this timeframe to avoid additional charges.

During your pause, billing and access to Trainerize and your member library will be temporarily suspended.

Your membership will automatically resume at the end of your selected pause period, and billing will restart at your existing membership rate on the day your membership resumes.

To cancel your Awaken Strength membership, please submit the Cancellation Request Form at least 48 hours before your next scheduled billing date.

Please allow up to 48 hours for processing. It is your responsibility to submit your request within the required timeframe.

Requests submitted less than 48 hours before your next scheduled payment may result in an additional billing charge. All membership payments are nonrefundable.

We require a minimum of 48 hours' notice to cancel your Awaken Strength membership. To request cancellation, please complete our Cancellation Request Form at the bottom of this page. 

We will process your request as quickly as possible; however, please allow up to 48 hours for processing. It is your responsibility to submit your cancellation request at least 48 hours before your next scheduled billing date. If your request is submitted within the 48 hours of your next billing date, you should expect to be charged for that billing cycle. Your cancellation will prevent future membership charges once it has been processed.

All membership payments are nonrefundable, and we do not offer prorated refunds or credits for unused portions of a billing cycle.

If you choose to rejoin Awaken Strength after canceling, you will be subject to the membership rates available at the time of re-enrollment.

Once your cancellation is processed, your membership will not renew and no additional payments will be charged.

Payments already processed are nonrefundable, and we do not issue partial or prorated refunds for unused time.

All payments are nonrefundable except under the 12 Week Results Guarantee.

To qualify, you must:

• Participate for at least 12 consecutive weeks
• Complete at least 85% of your assigned workouts
• Consistently attend the coaching calls
• Follow the program with genuine, consistent effort
• Show that you did not achieve measurable results

Meeting these requirements allows you to request a review by emailing transformation@awakenstudios.com with evidence of the above qualifiers for a refund. Canceling alone does not qualify you for a refund.

As soon as your cancellation is processed:

• Your Trainerize access ends immediately
• You can no longer view current, previous, or upcoming workouts
• You can no longer use the Trainerize app 

You will continue to have access to the Awaken Strength member portal, coaching replays, and other membership resources through the end of your paid billing cycle.

Yes, when enrollment is available. You will return at the current membership price and terms. Your previous rate is not guaranteed after cancellation. 

If you chose to pause your membership, it will automatically resume at the end of your selected pause period, and billing will restart at your existing membership rate on the day your membership resumes.

Log in to your member account, or use this link. https://www.awaken-transformation.com/settings/cards.

Go to the Avatar Icon > go to Settings > Billing.

Here you can find your billing information and pay periods.